TEHRAN (ISNA)- Iranian biggest state-run automaker (IKCO) Spare Parts and After-sales Service Co., ISACO, ranked first among Iranian service companies.
Based on the evaluations conducted by Iran Standard and Quality Inspection Co., ISACO ranked first in "grade A" Automotive aftermarketing and singled out as "the one and only successful company" in this field in 2012.

"ISACO had been voted the first after-sales service company among 'grade B' companies for the past three years in a row," said the IKCO CEO Javad Najmeddin.

Scoring 80.64 points, the company managed to outrank all other domestic after-sales service companies.

According to Najmeddin, the evaluation inspected 36 companies, both domestic carmakers and passenger car importers. The evaluation took place by ISQI, Iran Standard and Quality Inspection Co. affiliated to the Ministry of Industry, Mine and Trade.

Quality, speed and cost of services as well as the company's overall performance, according to the customers' satisfaction, were the indices evaluated in the inspection.

Evaluation of carmakers' after-sales service came to determine various parameters in services with the aim of improving after-sales service in automotive industry.

The annual evaluation of auto industry companies has been conducted for ten years. Car suppliers are ranked every year based on the results of these evaluations.

By ISNA

 

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